Shipping Policy
At Labels & Co, we are committed to delivering your order safely and swiftly — whether you are in Mississauga,across Canada, or anywhere in the world. All orders are processed and shipped from our boutique at Heartland Town Centre, Mississauga, Ontario, Canada.
Questions about your order? Contact us on WhatsApp at +1 (905) 712-9544 or email marketing@labelsco.ca
Shipping Rates & Delivery Times:
|
Destination |
Shipping Method |
Estimated Time |
Cost |
|
Canada — Standard |
Canada Post / Courier |
5–10 business days |
Calculated at checkout |
|
Canada — Express |
FedEx / Purolator |
2–4 business days |
Calculated at checkout |
|
Canada — Free Shipping |
On orders over CAD $500 |
5–10 business days |
FREE |
|
United States |
Tracked International |
7–14 business days |
Calculated at checkout |
|
United Kingdom |
Tracked International |
10–18 business days |
Calculated at checkout |
|
UAE / Middle East |
Tracked International |
10–18 business days |
Calculated at checkout |
|
Pakistan |
Tracked International |
10–18 business days |
Calculated at checkout |
|
Rest of World |
Tracked International |
14–21 business days |
Calculated at checkout |
|
Make-to-Order Items |
Tracked Courier (after production) |
See Make-to-Order page |
Calculated at checkout |
Please note: Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons. All times are from the date of dispatch, not order date.
Order Processing:
• Ready-to-Ship orders are processed within 1–3 business days of payment confirmation
• Make-to-Order items require a production period of 4–12 weeks before dispatch (see Make-to-Order page)
• Orders placed on weekends or public holidays are processed the next business day
• You will receive a shipping confirmation email and WhatsApp message with your tracking number once dispatched
Tracking Your Order:
Once your order is shipped, you will receive:
• A shipping confirmation email with your tracking number
• A WhatsApp message from our team with tracking details
You can track your order directly on the carrier's website using your tracking number.
If you have any concerns about your delivery, please contact us on WhatsApp at +1 (905) 712-9544.
Customs, Duties & Taxes:
CANADA: No import duties for Canadian orders — we ship domestically from Mississauga, Ontario.
This is a key advantage over ordering from international stores like those based in London or Mumbai.
UNITED STATES: Customers are responsible for any applicable US customs duties and import taxes.
Labels & Co is not responsible for delays caused by US customs.
INTERNATIONAL: For all international orders, the recipient is responsible for any import duties,taxes, or customs fees charged by their country. These charges are not included in our shipping rates.
We recommend checking your country's import regulations before placing an order.
Signature Requirement:
For orders over CAD $300, a signature may be required upon delivery.
Please ensure someone is available to receive the package at your delivery address.
If delivery is attempted and no one is available, the carrier will leave a notice with instructions for re-delivery or collection from a pickup location
Lost or Damaged Packages:
Labels & Co takes great care in packaging all orders. In the rare event that your package arrives
damaged or is lost in transit, please contact us immediately:
• WhatsApp: +1 (905) 712-9544
• Email: marketing@labelsco.ca
Please retain all original packaging and take photos of any damage — this is required for carrier claims.
We will work with you to resolve the issue as quickly as possible.
In-Store Pickup (Mississauga):
Prefer to collect your order in person? We offer free in-store pickup at our Mississauga boutique.
Select 'In-Store Pickup' at checkout, or contact us on WhatsApp to arrange.
Our Address: 5985 Rodeo Dr Unit 8A, Heartland Town Centre, Mississauga, ON L5R 3V6
Store Hours: Tuesday–Saturday 11:00 AM – 7:00 PM | Sunday 12:00 PM – 5:00 PM | Closed Monday
In-store pickup is a great option for Make-to-Order pieces — try on your order when it arrives!
Shipping FAQ:
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all Canadian orders over CAD $500. This is automatically applied at checkout.
Q: Can I change my shipping address after placing an order?
A: Please contact us immediately on WhatsApp at +1 (905) 712-9544 if you need to change your address. We can make changes before your order is dispatched but cannot guarantee changes after shipping.
Q: Do you ship to the USA?
A: Yes, we ship to the United States via tracked international courier. Please note that US customers are responsible for any applicable customs duties at the border.
Q: How long does Make-to-Order shipping take?
A: Make-to-Order pieces are shipped once production is complete (4–12 weeks depending on the item). Once dispatched, delivery times follow standard shipping timelines. We will notify you via WhatsApp when your order is ready to ship.
Q: My order says delivered but I have not received it.
A: First, check with neighbours and building reception. Then contact your local post office or courier with your tracking number. If still unresolved, contact us on WhatsApp and we will assist you with a carrier investigation.
Q: Can I upgrade to express shipping?
A: Yes, express shipping options are available at checkout for most Canadian destinations. Contact us on WhatsApp if you need a rush delivery arrangement.
Contact for Shipping Enquiries:
WhatsApp (fastest response): +1 (905) 712-9544
Email: marketing@labelsco.ca
Visit us: 5985 Rodeo Dr Unit 8A, Heartland Town Centre, Mississauga, ON L5R 3V6
Store Hours: Tue–Sat 11AM–7PM | Sun 12PM–5PM | Closed Monday
We aim to respond to all WhatsApp enquiries within 2 business hours.